Prior to returning any product please contact us HERE.
You may return most new, unopened items within 30 days of delivery for store credit, refund or an exchange. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unless otherwise stated, all sales are final on clearance products. If any item is purchased, shipped and received and you do not open it, we will give a refund minus a 10% restocking fee. This covers shipping costs and credit card processing fees we incur on every transaction. If you open the item, we will need to inspect once you ship the item back and if there is any issue preventing us to sell again as new there may be an additional fee at our discretion incurred. If the item is installed there is no returns or refunds.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For Cone Engineering products there is no return or refunds on any polished or black ceramic coated systems. There is no return or refunds on any open box. There will only be returns allowed if box is not opened and shipped back. For these unopened boxes there will be a $40 restocking fee.
Orders are typically shipped Monday, Wednesday, and Friday. Orders placed after 9AM CST on those days will be shipped out on the next appropriate shipping day. If the order is placed before 9AM CST there is a good chance it will go out the same day. If you’re in desperate need of your order, please send an email to [email protected] and we’ll do our best to get you sorted in a timely fashion. Once shipped, a typical domestic delivery will take between 2-5 days and an international order will take approximately 7-14 days.
NOTE: Analog Motorcycles will NOT ship to package forwarding locations based in the United States for international orders unless you reach out and discuss first. Inquires should be sent to [email protected].
We use USPS for shipping orders. If you have any questions or concerns about whether or not we can ship to your location, please email [email protected] and we can clarify any questions you may have. We ship domestic and international shipments with regularity. We ship to several countries and use USPS Priority International service. Once the order lands on foreign soil it is delivered by your local mail carrier. There may be a delay in shipping your order if we have questions relating to your shipping address.
For international shipments, customers are responsible for paying all import duties and fees associated with your purchase from Analog Motorcycles. We will not falsify monetary value of our goods on customs declarations on our international shipments. With USPS international shipping, sometimes moving through customs can take a bit longer than we’d hope for, but this remains out of our control.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.